Dispatch infrastructure for death care
When every minute matters, coordination shouldn't be the bottleneck.
MDN coordinates the facilities that need removals, the funeral homes that authorize them, the removal providers who complete them, and the drivers in the field — on one platform, with real-time dispatch and a verifiable chain of custody from pickup to delivery.
Built with input from working funeral directors and facility staff.
OU Medical Center
Heritage Funeral Home
Assigned driver
J. Mitchell
ETA
14 min
Chain of custody
- Requested — complete2:18 PM
- Authorized — complete2:21 PM
- Dispatched — complete2:24 PM
- En route to pickup — in progress2:31 PM
Why now
The removal landscape is changing faster than the old system can keep up.
Fewer trained removal technicians. More facilities. Higher call volume. The phone trees, group texts, and personal contact lists that got the industry this far weren't built for what's coming next — and the gaps show up at exactly the worst moments: an unanswered call at 2 a.m., a status no one can confirm, a handoff no one wrote down.
MDN is built for how removals have to work now.
The platform
One view. Every job in motion.
Live dispatch status, assigned providers, and custody records — all in one coordinated view, so no one has to call around for an update.
Dispatch board
Active jobs · real-time
3
En route
2
Pending auth
2
In transit
12
Delivered today
OU Medical Center
→ Heritage Funeral Home
J. Mitchell
ETA 14 min
St. Francis Hospital
→ Fitzgerald Funeral Services
—
Awaiting approval
VA Medical Center
→ Memorial Chapel
R. Torres
Departed 2:34 PM
Hillcrest Medical
→ Southwood Mortuary
K. Williams
Verified 3:02 PM
Recent custody events
- MDN-4288Delivery signature captured3:02 PM
- MDN-4289Pickup signature + GPS captured2:34 PM
- MDN-4291Dispatched to J. Mitchell2:24 PM
The custody workflow
One connected chain, from request to delivery.
Every transfer moves through the same five steps — each one captured with a status, a timestamp, and, at handoff, a signature and location.
- 1
Request
A hospital, nursing home, ME office, or law-enforcement agency submits a pickup request. The funeral home of record is notified instantly.
Submitted · 2:18 PM - 2
Authorization
The funeral home reviews and authorizes the removal from any device, day or night — the case can move the moment it’s approved.
Authorized · 2:21 PM - 3
Dispatch
The funeral home assigns its own staff, a trusted partner, or the provider network. The assigned driver accepts on their phone and is en route.
En route · 2:24 PM - 4
Custody capture
At pickup, the driver captures a signature with GPS and a timestamp. Every custody event is recorded as it happens — never reconstructed later.
Signature + GPS - 5
Delivery
Custody transfers at the funeral home with a final signature and location. The chain is complete, timestamped, and inspection-ready.
Delivered · verified
- 1
Request
A hospital, nursing home, ME office, or law-enforcement agency submits a pickup request. The funeral home of record is notified instantly.
Submitted · 2:18 PM - 2
Authorization
The funeral home reviews and authorizes the removal from any device, day or night — the case can move the moment it’s approved.
Authorized · 2:21 PM - 3
Dispatch
The funeral home assigns its own staff, a trusted partner, or the provider network. The assigned driver accepts on their phone and is en route.
En route · 2:24 PM - 4
Custody capture
At pickup, the driver captures a signature with GPS and a timestamp. Every custody event is recorded as it happens — never reconstructed later.
Signature + GPS - 5
Delivery
Custody transfers at the funeral home with a final signature and location. The chain is complete, timestamped, and inspection-ready.
Delivered · verified
Built for your role
What MDN does for you depends on who you are.
Five roles in one coordinated system. Select a role to see how MDN fits the work in front of you.
Hospitals, nursing homes, hospices, medical examiner offices, and other authorized facilities
Stop chasing down ETAs. Start knowing.
- Submit a removal request from any device in under two minutes
- Real-time status updates — no more calling the funeral home for an ETA
- Live driver location once a provider is en route
- Complete handoff documentation generated automatically
- One workflow, whether the removal goes to a funeral home you’ve worked with for 20 years or one you’ve never used before
Trust and accountability
Designed for trust, built for the field.
Access built around each role
Role-based access helps limit case information to the people involved in coordinating each transfer. Facilities, law-enforcement agencies, funeral homes, removal providers, and drivers have views built around their responsibilities.
Clear status from request to delivery
See when a request is submitted, accepted, assigned, in progress, and completed. Everyone involved can work from the same current status instead of relying on repeated phone calls and text messages.
A documented chain of custody
Signatures, timestamps, location details, and handoff records are captured as the transfer moves through the field, creating a clear record of who received custody and when.
Case history when you need it
Review the activity, assignments, handoffs, and status history for a case in one place. Records stay connected to the transfer and can be referenced later without rebuilding the timeline from calls, texts, and paper notes.
See it on your own cases.
A 20-minute walkthrough is the fastest way to know if MDN fits how your team already works. We'll show you the platform from your role's point of view, answer the questions specific to your setup, and tell you straight whether it's a fit yet.
No long contracts. No procurement gauntlet to start.